GovPD On-Demand Training

Course Exercise Workbook

1. Introduction to the Course

1.2 Introduction to Management and Leadership Fundamentals

1.3 Introduction to Session One: Objective Setting and Prioritisation

1.4 SMART Objectives

1.5 Exercise: Produce Your Own SMART Objectives

1.6 Inputs, Outputs and Outcomes

1.7 Exercise: Inputs, Outputs and Outcomes

1.8 Measuring What Matters

1.9 Exercise: What Matters Most?

1.10 Time Management

1.11 Exercise: Urgent or Important?

1.12 Session One Wrap Up

1.13 Session One Conclusion

1.14 Quiz: Top Ten Traits of Managers

2.1 Introduction to Session Two: Motivating and Developing People

2.2 Leadership and Management Compared

2.3 Exercise: The Big Why?

2.4 Effective Delegation

2.5 Exercise: Improving Delegation

2.6 The Manager as Coach

2.7 Exercise: Coaching Skills

2.8 Why Development Matters

2.9 Exercise: Development Options

2.10 Session Two Wrap Up

2.11 Session Two Conclusion

3.1 Introduction to Session Three: Feedback Skills

3.2 The Importance of Feedback

3.3 Exercise: Making Feedback Effective - Part A

3.4 Quiz: Feedback and Staff Turnover Rates

3.5 Insights on Feedback, Influence and Effective Communication

3.6 Exercise: Making Feedback Effective - Part B

3.7 Ongoing Feedback and Appraisals

3.8 Exercise: Making Feedback Effective - Part C

3.9 Nine Feedback Keys

3.10 Overall Review and Action Planning

3.11 Session Three Conclusion

3.12 Course Conclusion

3.13 Course Conclusion and Recommended Reading